Research Guides: Librarian Resource Guide: Technology Help

Computer Help

Technology Problems Decision Tree
Use this flow chart to help guide your actions when helping students with technology problems.

DVC IT Help Desk
helpdesk@dvc.edu Help Desk Phone: 2-2576; Location: L-112; Hours: M-Th: 8:00 am - 9:00 pm, F: 8:00 am - 4:00 pm
4CD IT Help Desk
District IT Help Desk Email: IT-Help@4cd.edu Phone:1-6888; Hours: M-Th: 7:30 am - 7:00 pm. Can help with Insite User Name/pw.
Submit an IT Help Ticket
Submit an online IT service request. Use this method for individual workstation issues (ie. Ref Desk computers), not for Info Commons computers.
Microsoft Outlook Login (OWA)
Login to DVC email.
Insite Portal Login
Access Faculty and Employee information and tools.

How to Add a New Printer to DVC Computers
Don't see the printer you want in the list of available printers? Here's how to add it to your user profile. (6/20/22)

Info Commons Computers & Printing

Information Commons Computer Map
Numbered map of computers in the Information Commons.
A-Z List of Apps/Software on Info Commons Computers
How to Fix Unresponsive Computer Monitors
Email Address for Wifi Printing: dvc@printspots.com

Online Classes and Off-Site Database Access

Canvas Login
Students and faculty login to online courses using their InSite Portal username and password.
Generic Database Logins
Username: DVCLibrary; Passsword: dvclibrary

Wi-Fi Printing

Wi-Fi Printing
Print jobs are released by user email address at the Print Release Station. Users do not need to be on-campus or connected to the DVC wi-fi network to access wi-fi printing.
Print jobs will be held at the Print Release Station for up to 1 hour.
Email Directly to Printer- diablo-valley-college@printspots.com

DVC Wi-Fi

Guest Wifi Policy
The library will no longer provide wi-fi access to community members at large.

Library Scanner

Troubleshooting the Scanner
Tips for troubleshooting the scanner.

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